The March 2014 report itself is, as usual, available in full online. On the home page they identify a few "surprises" e.g. "A common narrative is that Americans are turning away from libraries because of newer technology, but the data shows that most highly-engaged library users are also big technology users."
Also there is a quote from the report's main author: “A key theme in these survey findings is that many people see acquiring information as a highly social process in which trusted helpers matter ... One of the main resources that people tap when they have questions is the networks of expertise. Even some of the most self-sufficient information consumers in our sample find that libraries and librarians can be part of their networks when they have problems to solve or decisions to make.”
Photo by Sheila Webber: washed and twisted, June 2014