User Experience research is all about exploring the needs and behaviours of our users. This research is conducted with a variety of different qualitative and quantitative methods, many of which are fairly new to the library sector, such as: observation; behavioural mapping; cognitive mapping; usability testing; touchstone tours; cultural probes; semi-structured interviews and user journey mapping."
The wakelet with the chat archive is here https://wakelet.com/wake/7decb843-e4e5-471b-afa7-9bd8e44bb145.
The #uklibchat website is at https://uklibchat.wordpress.com/ and the next #uklibchat will be at on 1st July 2019, 7pm-8.30pm UK time (which is, for example, 2pm-3.30pm US EST) on health literacy, and communicating information to patients and the public.
Photo by Sheila Webber: the first wild strawberries by my front door, June 2019