Monday, January 28, 2013
The Consumer Experience 2012: internet and telecoms
"Text messages are the most-used method for daily communication with friends and family. Around six in ten (58%) consumers said they use text message at least once a day to communicate with friends and family. This is higher than those who stated they communicate face-to-face (49%). Overall, two thirds (68%) of adults used any text based service compared to 63% using any voice based service.""Ownership of connected devices continues to rise – driven by the growth in both smartphone and tablet take-up. In total 82% of adults own at least one internet connected device. Among these devices the most significant increases since 2011 have been in ownership of smartphones (45% vs. 34%) and tablets (12% vs. 4%)."
"Just under a quarter of UK consumers access TV content online. Twenty-three per cent of internet users claimed to access TV content over the internet every week, this increases to 42% when asked whether they had ever accessed TV content over the internet."
Photo by Sheila Webber: Five in a line in the snow, Sheffield, January 2013