Thanks to Vivienne Bernath in alerting me to a study about the use of Google by people to diagnose their own illnesses, commissioned by BUPA (the healthcare company). She sent me a link to this Australian news item
Moses, A. (2011) "Alarm sounded over Dr Google's diagnosis." WAtoday.com.au, February 10. http://www.watoday.com.au/technology/technology-news/alarm-sounded-over-dr-googles-diagnosis-20110210-1anl7.html
This is the press release on the British BUPA website from January (it ends with "Bupa’s tips for checking information quality")
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