There is a research report from Ofcom on issues for vulnerable people in the UK (for example those with learning difficulties abd those with other disabilities) in terms of access to communication technologies (the internet, mobile phones and tablet computers etc.)
https://www.ofcom.org.uk/research-and-data/multi-sector-research/access-and-inclusion
"In this report, we present a range of data on the availability, take-up, use and affordability of communications services. This helps us understand how well the communications sector is meeting the needs of consumers whose circumstances make them vulnerable"
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